Frequently Asked Questions

Everything you need to know about shopping at Lugg Online Store.

How long does shipping take and what are the costs?

We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $75 within the continental US; otherwise, a flat rate applies based on your location.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a prepaid return label.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Notes' section for specific garment stretch details.

What payment methods do you accept?

Lugg Online Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order once it has been placed?

Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Are your products ethically sourced?

Quality and ethics are our top priorities. We partner with manufacturers who adhere to strict fair labor practices and utilize sustainable materials whenever possible to ensure our fashion footprint is a positive one.